At Ecofusedhawa, we are committed to delivering your pet products in a timely and efficient manner. Please take a moment to review our shipping policy to understand how we process and deliver your orders.
- Shipping Rates
- We offer a flat shipping rate of $4.99 on all orders within the United States.
- Free shipping is available on orders over $50 (before tax and after any discounts are applied).
- Processing Time
- Orders are typically processed within 1-2 business days from the time of purchase. Please note that orders placed on weekends or public holidays may experience slight delays.
- Once your order is processed, you will receive a shipping confirmation email with tracking details, if applicable.
- Shipping Methods
- We use reliable shipping carriers to deliver your orders. Depending on your location and the size of the order, we may use a combination of standard ground services or expedited options to get your items to you as quickly as possible.
- Delivery times typically range from 3-7 business days, depending on your location. Rural or remote areas may experience longer shipping times.
- International Shipping
- At this time, we currently only ship within the United States. We are working on expanding our shipping options, so please check back for updates in the future.
- Order Tracking
- Once your order has been shipped, you will receive an email with a tracking number to monitor the status of your delivery.
- Please note that tracking updates may take 24-48 hours to appear after your order has been shipped.
- Shipping Delays
- While we strive to ensure timely delivery, occasional delays may occur due to factors beyond our control, such as weather, carrier issues, or unforeseen circumstances. We appreciate your patience during these times.
- Incorrect or Incomplete Shipping Address
- It is your responsibility to ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or non-delivery of orders due to incorrect or incomplete address information.
- If you notice an error in your shipping address after placing your order, please contact us immediately at service@ecofusedhawa.com, and we will do our best to assist you before the order is shipped.
- Lost or Stolen Packages
- Once your package is marked as delivered by the carrier, we are no longer responsible for any loss or theft. If you believe your package is missing, we recommend checking with your local postal carrier or shipping provider for assistance.
If you have any questions about shipping, feel free to contact us at service@ecofusedhawa.com. We are always here to help and ensure a smooth shopping experience.